About us

www.315-cmh.com is a brand new, ethically & professionally minded, Ceramic Metal Halide Specialist online resource. Our mission is to provide high quality products & information, regarding new Ceramic Metal Halide horticultural equipment & usage.

Privacy & Security

Secure site

We at 315-cmh.com are committed to protecting the privacy and ethical treatment of our customers and site users. This site is fully protected via our secure server, you can see this in the address bar, which should read https:

All information and data is provided free of charge and is sanctioned from unauthorised redistribution, under our copyright licence notice.

Visitor data and our cookie policy will be fully respected and compliant, inline with current GDPR & Data Protection legislation. Customers making purchases, can be assured that all of full data protection. And can rest assured that all of our items are shipped swiftly, responsibly & discreetly.  We use only secure couriers, and we ALWAYS ship in plain, stealth packaging. We therefor do our very best in all cases, to ensure that each of our customers information and anonymity is both respected, and protected.

Any information in our possession is used & stored securely, lawfully & in accordance with the Data Protection Act 1998. Our entire site is protected a secure server, and our payment processing systems are further encrypted for additional security. Furthermore we will never sell or publish your personal data, nor will we ask for your sensitive financial information, outside of the secure, encrypted Paypal Pro powered payment system.

We reserve the right to cancel orders if we deem it necessary, as well as reserving the right to contact the relevant authorities in instances of fraudulent, illegal purchase attempts, or after-sales defrauding.

Please also note that due to the nature of our product range, we do not condone illegality, nor do we take any responsibility for your usage of items we have sold you. All transactions and disputes will be governed by English or European Law.

Returns & Replacements

We will accept returns for faulty items, but ask if your item arrives damaged, please keep all packaging and photograph any issue you feel is relevant.

Faulty items that are subject to manufacturers warranty’s will be replaced in accordance with their terms. We will replace glass items where possible, but due to this being un-insurable, we reserve the right to do so at our discretion.

Ordering

Orders are accepted via our online shopping facilities, by email and by telephone and we aim to process them within 24 hours or 1 working day. Please note though, we cannot accept payment over the phone due to the sensitive nature of your payment information.

Delivery

In most cases we use Parcelforce 48hour express, recorded courier delivery to ship our items. Orders are processed quickly & shipped on the same working day (or the following working day if weekend or bank holiday).

Please be aware: larger orders are likely to take longer to process and potentially to ship too. But generally customers can expect their items swiftly.

We also input your email and mobile number into the Parcelforce 48 hour system, so you will receive up to date delivery notifications directly from the courier. And your tracking information will be uploaded along with confirmation of the dispatch of your order.

We do our best to ensure all items are received quickly, but cannot be held responsible for courier or third party issues, please rest assured though that we do strive hard to ensure our customers receive a first class service. We reserve the right to adhere to local & national holiday periods and we cannot take responsibility if delays arise.

Payment, Pricing & Promotions

Prices quoted are inclusive of UK Value Added Tax. Value Added Tax will be charged at the applicable rate. Prices/charges will be those ruling at the date of dispatch and, whilst every endeavour has been made to ensure accuracy of prices quoted, no responsibility is accepted for any error or omissions. All contacts and transactions are subject to force majeure

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Article Name
315w-cmh.com about us
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315w-cmh.com terms and conditions